Service Customer satisfaction is our main goal. If you have any questions or concerns about a product or order, please contact us –  For questions about a specific order, be sure to include your order number and/or the billing name and zip code on the order.

Top-notch Service is Guaranteed. We want you to know we care.  Return any defective/damaged non-personalized item within 10 days of purchase and we will refund your merchandise price or credit your charge card.

Return any non-personalized item within 10 days of purchase and we will refund your merchandise price or credit your charge card.  Please note that this is subject to change at anytime. This is due to the manufacture's requirements for returns. On all returns and if a shipping error was made, we will also refund postage & handling.

We will do everything possible to expedite the handling of your return. Please allow sufficient time for us to receive and inspect the merchandise. If you are requesting a credit card refund, please allow one billing cycle for credit to appear. Please note that there is a 10% restocking fee on all exchanges.

If further assistance is needed, please call us at 1-888-208-6734 or e-mail us at info@ToysandGamesInc.com.